Refund Policy

1. Overview

• Salescore Technologies Private Limited (“Company,” “we,” “our,” or “us”) provides Flyerworks as a digital SaaS product with instant access. This refund policy is designed to balance customer protection with fair usage and misuse prevention.

2. Refund Eligibility

• Refunds are available only within 7 calendar days from the date of payment for the first billing cycle of a new subscription.
• A refund request is eligible only if BOTH of the following are true:
• The request is made within 7 days of purchase, AND
• The subscription has not yet been "consumed" under Section 3 below.

3. Usage Measurement

The subscription is considered consumed, and non-refundable, once ANY of the following occurs within the 7-day window:

• 10 or more downloads, counting flyers and shelf tags together. A "download" means any flyer or shelf tag exported or saved from the platform in any format.
• 10 or more AI generations, counting header image generations and social caption generations together.
• Any à la carte purchase has been used: a template unlock, pay-per-use flyer, shelf-tag overflow credit, or AI credit pack. These are delivered instantly on purchase and are separately non-refundable once any part of them has been used, regardless of the 7-day window or the download/generation counts above.
• Every one of these is tracked automatically by our systems (export history, AI generation logs, and payment records) and this tracked usage is final for refund determination.

4. Non-Refundable Situations

Refunds will not be granted if:

• The request is made after 7 days.
• The subscription has been consumed under Section 3.
• The subscription is a renewal, upgrade, add-on, or promotional plan (unless explicitly stated).
• The refund request is based on dissatisfaction with AI-generated output quality: AI generation is inherently non-deterministic, and re-generating a result costs credits by design (see Terms & Conditions Section 7).
• There is abuse, misuse, or refund cycling.
• The account violates the Terms & Conditions.
• No partial refunds or prorated refunds are offered.

5. Refund Process

• Refund requests must be emailed to support@flyerworks.app.
• Approved refunds are processed to the original payment method within 5–10 business days.
• Upon refund approval, the account will be downgraded or suspended with loss of paid access.

6. Policy Updates

• We reserve the right to modify this Refund Policy at any time. Continued use of Flyerworks after changes constitutes acceptance.